The Total Care service from Charter Global offers complete aftersales support for your security shutters.  Encompassing planned servicing, reactive care, and emergency repairs, Total Care covers the complete package.

Servicing and maintenance of security measures are vital to ensuring maximum performance and a longer lifetime for physical security products. Regardless of the type of shutter, or who manufactured it, regular and continued use of physical security products will cause wear and tear on the machinery, so regular checks will ensure continued protection.

95% of shutters under a service contract have never required an emergency call out.

After all, once the investment has been made to ensure the protection of your property and people, why wouldn’t you want to continue to ensure that security is working to its optimum level?

How does legislation apply?

Health and Safety Law, states that there is a legal obligation to service all shutters that are located on commercial and public buildings, at least once per year to ensure they are safe to use and do not pose a hazard.

Having your roller shutter serviced is a legal responsibility for businesses and public facilities where employers must take all reasonable actions to safeguard employee’s welfare and the public safety.

Naturally, Charter Global offers a manufacturer’s warranty of 12 months, but this is dependent upon regular maintenance at recommended intervals.

Further information is provided in our article Should I be servicing my security shutter?


Similar to security measures like cameras and alarms, security shutters act as an effective deterrent. Roller shutters make it obvious that the property is reinforced and will take longer to gain access, and while this discourages potential intruders from considering a break-in, attempted attacks and accidental damage can still occur at times.

This is where having a service and repair package in place from TOTAL CARE can give complete reassurance that shutters are repaired quickly and all mechanical and safety elements are checked on a regular basis by our team of trained engineers.

Over 80% of reactive callouts are to sites without proactive maintenance contracts.

Charter Global’s in-house aftersales support, TOTAL CARE, offers preventative maintenance plans suitable for every project.

Charter Global’s in-house maintenance, TOTAL CARE, offers preventative maintenance plans suitable for every project:


As each project is unique, Total Care service packages are specific to site requirements and designed to accommodate a range of applications and risk profiles.  Once a plan has been discussed and chosen the contract can run for as long as it is required.


Basic package
  • 12 months Manufacturer's Warranty
  • x2 planned visits per annum*
  • Basic system service
  • Three day response
  • Discounts on replacement parts


Standard package
  • 12 months Manufacturer’s Warranty
  • x2 planned visits per annum*
  • x1 additional non-planned visit
  • Basic system service
  • Next day response
  • Preferential rates on additional site attendances
  • Discounts on replacement parts


Bespoke package
  • 12 months Manufacturer’s Warranty
  • Flexible number of visits per application agreed contract
  • Full system service including health check for early identification
  • 24 Hour response
  • On call engineer 24/7
  • Preferential rates on additional repairs
  • Health checks on safety devices

*Except for high duty applications, or where more frequent visits are outlined in our O+M manuals.

To give continued peace of mind that your commercial premises, property portfolio, or government facility remains protected, contact Charter Global to discuss the best plan for your requirements.