TotalCare Servicing - Charter Global

STRENGTH IN CONTINUED SECURITY

The TotalCare service from Charter Global offers complete aftersales support for your security shutters. Encompassing planned servicing, reactive care, and emergency repairs, TotalCare covers the complete package.

Servicing and maintenance of security measures are vital to ensuring maximum performance and a longer lifetime for physical security products. Regardless of the type of shutter, or who manufactured it, regular and continued use of physical security products will cause wear and tear on the machinery, so regular checks will ensure continued protection.

After all, once the investment has been made to ensure the protection of your property and people, why wouldn’t you want to continue to ensure that security is working to its optimum level?

How does legislation apply?

Health and Safety Law, states that there is a legal obligation to service all shutters that are located on commercial and public buildings, at least once per year to ensure they are safe to use and do not pose a hazard.

Having your roller shutter serviced is a legal responsibility for businesses and public facilities where employers must take all reasonable actions to safeguard employee’s welfare and the public safety.

Naturally, Charter Global offers a manufacturer’s warranty of 12 months, but this is dependent upon regular maintenance at recommended intervals.

Further information is provided in our article Should I be servicing my security shutter?

FAST, EFFECTIVE RESPONSE WHEN YOU NEED IT

Similar to security measures like cameras and alarms, security shutters act as an effective deterrent. Roller shutters make it obvious that the property is reinforced and will take longer to gain access, and while this discourages potential intruders from considering a break-in, attempted attacks and accidental damage can still occur at times.

This is where having a service and repair package in place from TotalCare can give complete reassurance that shutters are repaired quickly and all mechanical and safety elements are checked on a regular basis by our team of trained engineers.

Over 80% of reactive callouts are to sites without proactive maintenance contracts.

Charter Global’s in-house aftersales support, TotalCare, offers preventative maintenance plans suitable for every project.

Charter Global’s in-house maintenance, TotalCare, offers preventative maintenance plans suitable for every project:

A CHOICE OF PLANS TO BE TAILORED TO YOUR NEEDS

As each project is unique, TotalCare service packages are specific to site requirements and designed to accommodate a range of applications and risk profiles. Once a plan has been discussed and chosen the contract can run for as long as it is required.

12 months Manufacturer's Warranty
x2 planned visits per annum*
Basic system service
Three day response
Discounts on replacement parts

12 months Manufacturer’s Warranty
x2 planned visits per annum*
x1 additional non-planned visit
Basic system service
Next day response
Preferential rates on additional site attendances
Discounts on replacement parts

12 months Manufacturer’s Warranty
Flexible number of visits per application agreed contract
Full system service including health check for early identification
24 Hour response
On call engineer 24/7
Preferential rates on additional repairs
Health checks on safety devices

*Except for high duty applications, or where more frequent visits are outlined in our O+M manuals.

To give continued peace of mind that your commercial premises, property portfolio, or government facility remains protected, contact Charter Global to discuss the best plan for your requirements.

STRENGTH IN CONTINUED SECURITY

How does legislation apply?

A CHOICE OF PLANS TO BE TAILORED TO YOUR NEEDS

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